Managed Service Plans

The deep backline for your IT team. The Co-Managed Essential Plan places the deep specialist (the most advanced engineering level) behind your team, with unlimited attendance hours and a guaranteed start within 8 business hours, over an environment Zamak keeps healthy proactively. It is the entry point of the service plans, for companies that already have an IT team and want, behind it, a strong backline and a predictable cost. Sized by device type.

The engineering that steps into your technical team's day-to-day. The Co-Managed Advanced Plan places engineering in the routine, not only for the rare case, with the deep specialist behind and a guaranteed start within 5 business hours. It is the second step of the service plans, with unlimited attendance hours and a predictable cost. Sized by device type.

The most complete support for your IT, with priority and presence. Dedicated IT Care is the top of the plans: it covers every level of support, from first-line user support to the deep specialist, with a priority start within 2 business hours, on-site presence when remote is not enough and technology planning. Unlimited attendance hours, a predictable cost, sized by device type.

The base that holds your IT up, operated and protected around the clock. Managed NOC & SOC represents the managed services your company selects from the operation and the security, each one delivered and watched proactively, with no user attendance layer. Assembled à la carte, to the exact size of your operation.